Through "Continuous Improvement"
 
 

Here are some of the comments I have received.

“Mac MacDonald has provided TAP Fast Track Delivery Skills Training to Capita Learning and Development for the past three years through The Training Foundation. Mac has always demonstrated the highest standards of professionalism, knowledge and delegate focus. He has an engaging style and builds trust and confidence with delegates very quickly. He truly role models excellence in training delivery and the feedback we receive on Mac's courses has been consistently outstanding. Mac is also focussed on understanding delegate and client needs and ensures that we have always received a fabulous service. I would have no hesitation in recommending Mac's services.” Stuart Lowry - Training Development Director at Capita Learning and Development.

"A superb trainer with outstanding people skills. The course flowed beautifully with a professional and captivating style, "spot on" - Oxford University.

“Mac was an inspiring Training Consultant who revives the learners and makes them want to learn. I was very impressed with the Course that Mac ran, it was one of the best courses I have ever attended, and the new skills I have learned from Mac, I am successfully implementing within my own organisation." Fred Webb - Implementation Manager at Land Registry.

“Mac put the most nervous of people at ease, and extracted ideas without being too demanding. He had a positive and relaxed manner, and I thoroughly enjoyed the course and took away new ideas that I had not thought about before.” Ann Parkyn - Learning Centre Manager at York Army Learning Centre.

”A great day which flew by. Excellent thought provoking discussions, really made me think about how we manage people and it gave me many ideas on how to improve. Leaving with an organisational action plan is brilliant!" Lockwoods Group.

“Having worked in I.T. for over 30 years and attended the many courses one would expect in an industry that is always changing, it was an absolute delight to attend the course that Mac delivered. He is an excellent communicator with a style that maintained interest for the whole week and made all attendees feel part of a team. I came away from the course feeling more confident and prepared to deliver what I'd learned.” Phil Williams - Owner at The Connection Magazine.

“Mac displays great integrity in all aspects of his work - he adapts to his audience, he shares his experiences and is fair and honest when dealing with his customer. He is very personable and establishes trust very quickly. I'd happily work with Mac again." Anna Freyne - L & D Delivery Manager at First Direct

"The course was extremely useful and that surprised me. I have been training for nearly 13 years and I took on loads of excellent tips and tricks. The most notable aspect was that it was like 3 days of discussion rather than training, superb!" - University College London.

“Mac was my tutor on a 5 day Training Delivery skills TAP course at the Training Foundation in Coventry. During the 5 days I found Mac to be inspirational throughout. He was able to ensure that all particiapants regardless of previous level of training delivery skills were kept engaged and particiapted at all stages of the course. I would recommend a course by Mac to others. Mac's introduction to the TAP methodoogy encouraged me to return to the Training Foundation to attend additional courses.” Yvonne English - International Technical L&D Consultant at Discovery Network.

"An exceptional communicator with the ability to make training fun - NHS Lothian."

“I recently took the TAP Certificate in Training Delivery Skills and Mac was my tutor on the fast track course and so also my final assessor. I couldn’t have wanted for a better tutor to be honest. As a tutor he is both engaging and supportive, bringing not just a high level of knowledge and experience about his subject but also an infectious enthusiasm. All of this helped to make the course a thoroughly enjoyable experience.” Mark Fulgoni - Senior Consultant at TAH.

“Mac was the appointed Assessor when I attended the TAP Trainer Assessment course at the Training Foundation back in September 2006. His delivery was impeccable. His easy yet confident style made me feel acknowledged as a professional. His coaching and feedback technique throughout the course was 'spot on' - constructive, yet non-judgemental. If I was looking to employ a coach/trainer, I would have absolutely no hesitation in taking him on board. Really First Class!” Amanda Randall-Gavin - IT Training Manager (Europe), Sidley Austin LLP.

“Mac helped me understand how to train people with the TAP method. He was patient, engaging and compelling as a trainer and instantly had the respect of all of us in the cohort. I use the approach Mac taught me practiacally every day of my working life and it has made a big difference not just to the way I train others (a small part of what I do now) but also heleped me understand how to be a better facilitator and coach. I wholeheartedly recommend Mac to you." Adrian Nixon Director at Nixor Limited.

“I first met Mac when he came to deliver the 3-day delivery skills TAP course to the NHS where I worked as an IT trainer at the time. Although I had previously attended a delivery skills course 3 years earlier, Mac reignited my enthusiasm for training and facilitation with his own natural ability. He put us at ease straight away with his humour and approachabilty. He always seems to be able to make complicated topics easy to understand. Indeed, if it had't been for Mac, I would not have eventually become a colleague at The Training Foundation and will miss our chats after the training events when scheduled together in Coventry. He continued to inspire during the last 3 years or so we worked together. I wholeheartedly recommend Mac as a knowledgable and dedicated trainer as well as a sincere colleague.” Laura Layton-James - The Training Foundation.

“I attended a TAP Training Delivery Skills course in March 2008 with Mac at the helm. This was a well structured and executed 3 day course and Mac delivered it with great enthusiasm and skill whilst managing the variation of skills and experience held within the group. I would definately reccommend Mac Macdonald to anyone who wants to develop and further their career as a Trainer.” Frank MacCarthy - Director at Grove House (Residents) Limited.

“I worked with Mac during my 2 years with The Training Foundation and I highly recommend Mac as an experienced, empathetic and caring trainer who ensures all delegates are provided with a learning experience that meets their individual needs either 1-2-1 or in a group environment. Mac has excellent facilitation and coaching skills which he uses to support learners throughout their training or coaching sessions by making learning fun and thought provoking. I recently used some of the training aids developed by Mac in support of Honey and Mumford Learning styles and found the aids delivered a complex subject in a fun, engaging and structured way that really aided delegates in recognising why learners learn in different ways. Mac has a wealth of learning and development experience that he is willing to share and I have learnt so much from him over the past 2 years to make myself a better trainer and coach. I highly recommend Mac should you need any assistance with your learning and development roles or need a sounding board for further advice and guidance.” Mark Willis - The Defence Academy.

“I have known Mac MacDonald for a number of years working in the bespoke IT community where he proved himself to be a very capable IT professional working as a member of a large training team. He is quick to learn, ask’s the right sort of questions and is able to deal effectively with delegates who may have little or no knowledge of IT products. He is willing to put in extra work to ensure that when delivery occurs he is fully prepared for every eventuality – on the Pathway Project when dealing with an age range of delegates from 18 to 80 this was a common occurrence. During these times Mac was found to have excellent customer facing skills and deal with delegates issues with a sympathetic slant. Mac is completely trustworthy and although working as a geographical team, on most occasions Mac worked independently and could be relied upon to get the job done. Due to the nature of the project all trainers were Criminal Records Checked for suitability and. I would have no hesitation in recommending Mac MacDonald for any training position.” Jeremy Thompson, Programme Manager - KnowledgePool Group Ltd.

“I had the pleasure of working with Mac on a couple of projects with ICL Fujitsu (Pathway/Census 2001). During this time his work ethos was excellent. Diligent and conscientious are just a few of the superlatives that can be use for this guy. He gave 100% and more, to achieve his aim at delivering quality presentations/documentation. I would highly recommend him to any employer.” Frank Porter - Owner at Forward with People.

“An instructor of some skill, Mac's greatest asset is that he is a genuine 'people person'. Always understanding and sympathetic in his instructional approach, he remains, at all times, cognisant of the training needs of his students. I have observed Mac in a number of instructional environments where he had need to employ both hard and soft instructional techniques, he utilised both with some aplomb (in fact, I utilised some of his approaches during my own instructional periods). An honest man whom I would have no qualms about recommending, Mac is quality individual that would be an asset to any company.” Lt Col Huw Jones - British Army Royal Logistic Corps.

Other reviews are available by clicking this link